Our philosophy is simple - we are here for you every step of your training journey. Whether you have a question about training, nutrition, supplements or something more obscure, we have experts on hand to help you.
The Academy was created to provide you with the most in-depth and up-to-date training and nutrition advice possible - this is your training bible! In addition to training, we appreciate you may also have more general questions about Protein Dynamix™ such as the order process and your shopping security. To help with these questions we have collated a number of frequently asked questions below.
We love talking to our customers, so if you can't find the answer you are looking for, you can get in touch via our Contact Us page. We aim to answer any questions within one working day.
Don't be afraid to ask, no matter how big or small, after all, knowledge is power!
What are PD Loyalty Points?
PD Loyalty Points are a way of us saying thank you for shopping with us and recommending us to your friends.
You will earn PD Loyalty Points every time you place an order with us and also for recommending our products to your friends.
When PD Loyalty Points are collected, you can redeem them for cash discounts on future orders.
For more details on the PD Loyalty Points scheme please click here.
Do you offer student discount?
We offer a exclusive 20% student discount across the website via Student Beans. Click here for more information.
How do I return an order?
If you wish to return your order to us, please click here to be taken to our Returns Policy page, where you can view all the relevant options and contact details.
What are your delivery options/charges?
To help you make the right choice based upon your needs, budget and order value, we have outlined the services and costs here.
What happens if there is an issue with my order?
Hopefully, your order will be perfect and you won’t need to contact us with any issues. However, on the rare occasion that something does go wrong please get in touch with us.
Please click here to be taken to our Returns Policy page where you can view all the relevant options and contact details.
How do I create an account?
To create an account simply visit any page on our website and click Register at the top of the page. Alternatively, click here, follow the instructions and enter all of the relevant information.
Once you have registered your details, you can add or change your personal details by clicking on Login at the top of any page on our website. Alternatively, click here to login.
How do I close my account?
To close your account with us, please contact us directly quoting your registered name, email address and account number. All of these details can be found by logging in to the website.
You can find our contact details here.
How do I place an order?
To place an order simply navigate through our product range and add your products to the shopping basket. You can amend your order at any point before checkout.
Once you are happy with your order, proceed to checkout. You will be prompted to enter your personal details and select your delivery options, redeem your PD Loyalty Points and given the option to use a voucher/discount code. When all mandatory fields have been completed, click on ‘Place Your Order’, and then confirm.
Alternatively, you can contact our Customer Services team to place an order over the telephone. Please click here for our contact details.
How secure is my personal information?
How do I know if my order has been successful?
When an order has been placed correctly, you will receive a confirmation email from us. Whilst this confirmation email should reach you in a few minutes, please allow up to an hour before contacting our Customer Services team should it not arrive.
How can I contact you?
You can contact us via email, phone or post. Rest assured, we will try our best to get back to you with an answer within one working day of receiving your enquiry.
You can find our contact details here.
How do I change my account details?
To change any of your account details, simply click on Login at the top of any page. You will automatically be taken to your account, where you can review and amend any of your personal details.
What if I forget my login details?
If you forget your login details, simply click on Login at the top of any page. Here, you will be prompted to enter your email address and password. Enter your email address and then click I’ve forgotten my password. You will then be taken through the process to re-set your password.
What are my payment options?
We accept the following card types - MasterCard, VISA, VISA Electron (Debit), Maestro and PayPal.
If you pay by VISA, you may be re-directed to a Verified by VISA page. Don’t worry, this is simply the latest fraud prevention initiative to create a more secure method for authenticating cardholder details at the time of transaction. This gives an extra layer of protection when you shop online, as an additional password is required by your bank or card issuer to confirm your identification.
Can the billing and delivery address be different?
When placing an order, you will arrive at the checkout, where you can enter all of your delivery and payment details. At this stage you will be given the option of using your billing address for delivery or entering a separate address for delivery.
If you decide to use a different delivery address, such as a work address, please ensure you enter all the necessary details, including the business name.
Can I place an order without creating an account?
At checkout, you will have the option of signing in using an existing account or continuing as a guest - which does not require you to create an account. As a guest, you simply need to provide us with sufficient detail to ensure we can get your order to you. Alternatively, you can call our Customer Services team to place an order on the phone. Please click here for contact details.
We always recommend that you register an account with us as it not only speeds up the order process, but it also gives you the opportunity to receive the latest news, offers and new product releases. Plus, you can utilise our fantastic PD Loyalty Points scheme, which you can find out about here.